Shipping Policy

1.1 GreenOxy Home currently ships across India.

1.2 Orders placed for non-serviceable locations may be cancelled and refunded as per our Refund Policy.

2.1 Orders are processed within 1–3 business days after confirmation.

2.2 Orders are not processed on Sundays and public holidays.

2.3 Processing may take longer during sales or high-volume periods.

Estimated delivery timelines after dispatch:

• Metro cities: 3–5 business days
• Non-metro / Tier-2 & Tier-3 cities: 4–7 business days
• Remote locations: 6–9 business days

Delivery timelines are estimates and may vary due to external factors.

4.1 Shipping charges (if applicable) are displayed at checkout.

4.2 Charges are non-refundable unless the return is due to a GreenOxy Home error.

5.1 COD is available for selected pin codes.

5.2 COD charges, if applicable, are shown at checkout.

5.3 COD charges are non-refundable once delivered.

6.1 Shipping confirmation with tracking details will be shared via SMS/email.

6.2 Tracking updates may take time to reflect.

7.1 Orders with multiple items may be shipped separately.

7.2 Customers will be notified in such cases.

8.1 Courier partners usually attempt delivery 2–3 times.

8.2 Unsuccessful deliveries may be returned to origin.

9.1 Customers must provide accurate shipping details.

9.2 GreenOxy Home is not responsible for delays caused by incorrect information.

GreenOxy Home is not liable for delays caused by:

• Natural calamities
• Government restrictions
• Courier partner issues
• Events beyond reasonable control

11.1 Do not accept visibly damaged or tampered packages.

11.1 Issues must be reported within 24–48 hours with images or an unboxing video.

For shipping-related queries, please contact: